Service Agreement

Dear Friends,

Thank you for your interest in our cleaning, organizing, and decluttering services. We are honored to support you in creating sacred spaces that feel clear, harmonious, and filled with love and gratitude.

🌱 Cleaning, Organizing & Decluttering

Scheduled Cleaning
Weekly, Bi-Weekly or Monthly
$50/hour + GST (2-hour minimum)

One-Time & Occasional Cleanings
Move-in/Move-out, Pre/Post-Sale, Post-Renovation, Air B&B & Vacation Rentals or Deep Cleaning
$60/hour + GST (2-hour minimum)
Please ask for availability first, thank you! 

Organizing & Decluttering
$60/hour + GST (2-hour minimum)

Distance Fee
$1.75/km from the NCS office for locations outside Nelson city limits

🌱Please fill out the cleaning application form below:

Cleaning Application & Agreement Form

🌱 Payment

All payments are required in advance. Any credits will be applied to the following month’s invoice and adjusted if you sign up for regular, scheduled cleaning. If advance payment is not feasible, please contact us to discuss alternative arrangements.

Payment methods:

• Cash

• Direct deposit

• E-transfer to 250-509-0862 or info@nelsoncleaning.ca
  (Please include your invoice number for e-transfers.)
  
  

If you properly cancel a scheduled cleaning, any credit will be applied to your next month’s invoice. Your satisfaction is our priority! We believe in clear, mindful, and caring communication—before, during, and after each cleaning—to ensure your expectations are met. If any areas are missed, please notify us within 24 hours, and we will return to address them.

🌱 Cancellation Policy

Please reschedule or cancel appointments at least 48 hours in advance. If you forget or our staff cannot access your home, a minimum service fee will apply (equivalent to 2 hours of cleaning plus distance fee if applicable). If you fall ill on the day of your scheduled cleaning, notify us as soon as possible; no cancellation fee will be charged.

🌱 Required Items

• Functional vacuum cleaner with a clean filter

• Functional wet/steam mop with clean pad or Swiffer mop

• Clean toilet brush for each toilet
  Please maintain and repair these items as needed.

🌱 Useful Items (Optional)

• Cleaning cotton cloths

• Paper towels

• Swiffer dusters

• Magic erasers

• Stainless steel cleaners

🌱 Please Do the Following 

• Provide a tour of your house/office before and after the first cleaning

• Clear all surfaces to be cleaned

• Maintain your vacuum, mop, and toilet brush

• Place furniture pads under all furniture (we are not responsible for marks)

• Avoid walking on wet floors

• Supervise children and pets

• Dispose of garbage/recycling in appropriate bins

• Refrain from smoking, vaping, or burning incense during cleaning

• Do not use bleach or chlorine while we clean

• Ensure driveway is plowed before arrival (if applicable)
  
  

Note: We do not move heavy furniture or electrical appliances.

🌱 Items We Won't Clean/Pick Up 

Plastic mini blinds, asbestos, lead, mold, rodent/animal droppings, dead creatures, cat litter, toxic substances, drugs, needles, blood, vomit, used diapers, feminine/intimate products, and masks.

🌱 Garbage & Recycling 

Please manage your own garbage and recycling.

Namaste 🩷