🌸 Our Services 🌸

~ Service Agreement ~

Dear Friends,

Thank you so much for your interests in our cleaning & organizing services!  

🌱Services & Fees

• Scheduled Cleaning (Weekly, Bi-Weekly Monthly or Occasional):  $45/hour + GST (2 hours minimum)

• Organizing, Simplifying, and Decluttering Support: $45/hour + GST (2 hours minimum)

• Distance Fee: $1.75/km from NCS office if located outside of Nelson City Limit

Please Note: One time cleaning, Move in/out, Pre/Post-Sale, Post-Reno, and Air B & B and Vacation Rental Cleanings are not available

🌱Payment

All payments are required in advance.  Any credits will be applied to the following month’s invoice and adjusted accordingly if you sign up for regular, scheduled cleaning. If advance payment is not feasible, please let us know so we can discuss alternative arrangements.

Payments can be made via cash, direct deposit, or e-transfer to 250-509-0862 or info@nelsoncleaning.ca.  When making an e-transfer, please include your invoice number.  If you properly cancel a scheduled cleaning, any credit will be applied to your next month's invoice.

Your satisfaction is our priority!  We believe in clear, mindful, and caring communication on both ends—before, during, and after each cleaning—to ensure we meet your expectations and that you fully understand what we can and cannot do.  If any areas are missed, please notify us within 24 hours of the cleaning, and we will return to address them, rather than simply issuing a refund. :)

🌱Cancellation Policy

If you need to reschedule or cancel your appointment, please do so at least 48 hours in advance.  If you forget to cancel or reschedule, or if our staff cannot access your home, a minimum service fee will apply (equivalent to 2 hours of cleaning plus a distance fee if applicable).  If you fall ill on the day of your scheduled cleaning, please notify us as soon as possible;  no cancellation fee will be charged in that case. 

🌱Required items (*cleaning clients only)

• Functional vacuum cleaner with a clean filter (please maintain and repair as needed)

• Functional wet/steam mop with a clean pad or Swiffer mop (please maintain and repair as needed)

• Clean toilet brush for each toilet

🌱Useful Items but not required (*cleaning clients only) 

• Set of cleaning cotton cloths, Paper towels, Swiffer dusters, Magic erasers, and Stainless steel cleaners

🌱Please do the followings (*cleaning clients only)

• Please provide a tour of your house/office before and after your first cleaning.

• Please clear all surfaces to be cleaned.

• Please maintain your vacuum cleaner, mop, and toilet brush.

• Please note that we do not move heavy furniture or electrical appliances.

• Please place furniture pads under all furniture; we are not responsible for marks caused by moving furniture.

• Please avoid walking on wet floors.

• Please supervise your children and pets.

• Please dispose of your garbage/recycling in the appropriate bins.

• Please refrain from smoking, vaping, or burning incense while we clean (if your house/office has a strong cigarette smell, we may decline service).

• Please do not use bleach or chlorine while we clean.

• Please ensure your driveway is plowed before we arrive, if applicable.

🌱Sorry but we won't clean/pick up the following items (*cleaning clients only) ~

Plastic mini blinds, asbestos, lead, mold, rodent/animal droppings, dead creatures, cat litter, toxic substances, drugs, needles, blood, vomit, used baby/adult diapers, used feminine products, intimate products, and masks.

🌱Garbage/Recycling (*cleaning clients only)

Please take care of your own garbage and recycling!

Thank you for your loving support!